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8:00 bis 16:00

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2630 Ternitz, Josef Huber Strasse 6

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  • General terms and conditions

Liebe Iceblanks Comunity,

leider hat die Corona- Krise auch bei unserem Unternehmen nicht halt gemacht und macht uns gesundheitlich und geschäftlich schwer zu schaffen.

Ich möchte mich an dieser Stelle bei allen entschuldigen die uns in den vergangenen Wochen nur sehr schwer erreichen konnten bzw. lange auf eine Antwort warten mussten. Leider sind auch einige Bestellungen liegen geblieben da unsere Materiallieferungen nicht gekommen sind bzw. die Frächter uns sehr große Probleme bereitet haben.

Aktuell habe wir wieder eine Lieferung an Rohmaterial erhalten, diese wird für eine unbestimmte Zeit die letzte gewesen sein da unsere Zulieferfirma ebenfalls Probleme mit dem Materialnachschub hat und keine Angaben über eine nächste Lieferung machen kann.
Deshalb müssen wir uns den Gegebenheiten anpassen:
• Wir werden ab morgen alle offenen Bestellungen abarbeiten und noch diese Woche versenden
• Neue Bestellungen/Anfragen gehen nur mehr noch per Mailanfrage, die Bestellmöglichkeit im Online-Shop wurde deaktiviert. Bitte sendet eure Anfragen an
• Bitte habt Verständnis das wir aktuell nicht jedes Format von Board oder Block herausschneiden können, dies gilt besonders für die Blöcke und Boards über 60cm breite.
• Bitte beschränkt die Kommunikation auf einen reinen Mailversand.Aktuell sind wir nicht in voller Belegschaft und meistens im Zuschnitt und der Verpackung somit hören wir das Telefon nicht immer.

Ich wünsche euch viel Erfolg bei euren Projekten und bleibt gesund.
Mario Babic

General Terms and Conditions ICEBLANKS


1. General

These terms and conditions apply to the sale and delivery of goods by our company. Deviating terms and conditions of the buyer are only valid if we have agreed to them in writing or by the manufacturer. By placing the order, the buyer agrees to the terms and conditions and the cancellation policy and agrees to them. Our offer is not binding. The order of the fully capable customer (persons over the age of 18) represents an offer to conclude a purchase contract. The confirmation / invoice of the receipt of the order subsequently sent by us does not constitute acceptance of the offer. The purchase contract is only concluded when we deliver the ordered goods or by sending a second e-mail as an order confirmation. All offers on our website are non-binding, without obligation and only available while stocks last. Decoration, accessories and other things that serve the embellishment or promotional design of the product presentation (unless otherwise confirmed in writing elsewhere) are not included.

Our offer is territorial limited to Austria or deposited in Online Shop. For other European countries, we would be happy to make an individual offer.

2. order - processing, - correction, - cancellation

If you have selected the desired product, you can put this into the shopping cart without obligation, just by clicking the button [into the shopping cart]. You can view the contents of the shopping cart at any time by clicking the button [my shopping cart] without obligation. The products can be removed from the shopping cart at any time by clicking the button [X]   (delete). If you want to buy the products in the shopping cart, click the [Next] button. Please enter your details. Your data will be encrypted. After entering your data and selecting the type of payment, you can go to the order page via the button [Continue], where you can check your entries again. By clicking the button [Buy] you conclude the order process. By pressing the "back arrow" of the browser you can correct the entries. The ordering process can be canceled at any time by closing the browser.

3. contractual language

The content of the contract, all other information, customer service, data information and complaints are provided in English.

4. pricing

The prices are valid at the time of the order including statutory VAT plus all expenses incurred with the shipment. They are visible in the shopping cart before the conclusion of the contract and then in the order confirmation / invoice sent to the customer, unless the requested item is stated "on request". Should export or import duties be due in the case of shipment, these are also stated at the expense of the customer (information can be obtained from your local customs office).

Payment must be made in euros.

5. right of withdrawal

The withdrawal period for a consumer gem. KSchG of the conclusion of the contract in distance selling is 7 days. It begins with delivery of goods and issuing their receipt to the consumer, with services with the day of the conclusion of the contract. The day of triggering the deadline (contract or receipt by the customer) does not count. The resignation can take place without giving any reasons in writing by mail or letter to our company within the withdrawal period to the address below:

Josef Huber Strasse 6
A-2620 Ternitz
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The consumer has no right of withdrawal for the following types of contracts:

  1. Services, if the execution of them is commenced as agreed by the consumer within the withdrawal period,
  2. Goods or services whose price depends on the development of rates in the financial markets, over which our company has no influence,
  3. Goods made to customer specifications that are clearly tailored to personal needs, which by their nature are not suitable for return, that can quickly spoil or whose expiration date would be exceeded, this is especially true for products from the category of facade design, interior design and turf.
  4. Audio or video recordings or software provided, if the delivered goods have been unsealed by the consumer,
  5. Newspapers, periodicals and magazines except contracts for periodical publications,
  6. Betting and lottery services, as well as
  7. Home delivery or leisure services.

If the consumer withdraws from the contract, it is time to train the entrepreneur to reimburse the payments made by the consumer and to replace the necessary and useful expenditure made by the consumer on the matter. For already delivered goods transport costs are not refunded. The consumer must defer the services received and pay the entrepreneur an appropriate fee for the use, including compensation for a consequent reduction in the mean value of the service. The assumption of benefits by the consumer is not to be considered as impairment by itself.

For products that have no identifiable defects or the defect is not covered by the manufacturer's warranty, a review or processing fee will be charged.

The customer has to bear the costs of returning the goods.
If the customer is an entrepreneur acc. § 1 UGB, a revocation is completely excluded.

5.1 instructions for reconsignment processing

When returning the goods, the goods must be returned by the customer in their original box, either in their original packaging or as far as possible in their original packaging and securely closed.   DIVISIONS sfs GmbH. reserves the right to withhold any costs for damages on the return transport due to improper packaging of the customer when returning the payment made.

6. payment methodes

We accept the following payment methods: (They are displayed according to the product group in the shop or shown separately when the offer is submitted)

wire transfer (prepayment)

6.1 PayPal

PayPal is the online payment service that allows you to pay securely, easily and quickly. In addition, you will receive a buyer protection through PayPal. For payment via PayPal we charge a processing fee which is shown separately in the online shop. More information can be found on the website of PayPal.

6.2 Überweisung (Vorauskasse)

For the payment method bank transfer, the customer must make the payment within one week from the receipt of the order confirmation. When paying via prepayment, we grant the customer a discount which is shown separately in the online shop. The delivery takes place only after receipt of payment.

7. late payment

In the case of customers fault, DIVISIONS sfs GmbH. is entitled to charge interest rates of 5% p.a. above the base rate (SMR).

8. reservation of proprietary rights

We reserve the title to the delivered services or goods or to the media processed or created by us until receipt of full payment from the business relationship with the customer. Dispositions, pledges, assignments of title and the like of the goods subject to retention of title are only permitted with our prior consent. Access by third parties to our goods subject to retention of title must be reported from the customer without delay. If payment is not made immediately after a reminder, our retention of title goods shall be surrendered without delay.

9. data protection

The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

9.1 Collection and processing of your data:

You can visit our website without giving any personal information to us. Only if you want to shop or use certain features of our website, personal information will be collected.

9.2 data input

To place an order in the shop and to be able to process the order, we need the following data of the customer: first name, last name, e-mail address, street, zip code, city, country and telephone number. We require an e-mail address and telephone number to contact you quickly for inquiries and information in connection with your order. Our payment partner encrypts your credit card data via SSL (at least 128 bit) during data transfer.

9.3 Use and disclosure of your data

We use the information provided by you exclusively for the purpose of fulfilling the contract and strictly in accordance with the statutory provisions. For this purpose a transfer of your data to other companies, e.g. the transport carriers commissioned is done by us only as far as necessary. These companies may use your data only for order processing and not for further purposes and are contractually obligated to us to comply with the statutory provisions on data protection.

In the case of a statutory provision, an official order or an official investigation, however, we are legally obliged to provide the respective data to the authority.

9.4 Storage of contract text

We save the contract text and send you the order confirmation by e-mail. Your order details are no longer accessible via the Internet for security reasons.

9.5 use of Cookies

We use cookies to make your visit to our website attractive and to allow certain features to be used. These are small text files that are stored on your computer. The cookies remain on your computer and allow us to recognize your computer on your next visit (long-term cookies). These cookies require Google Analytics to store data for the analysis of the use of the website. The generated cookies have an expiration time of max. 24 months. You can set your browser so that you are informed about the setting of cookies, decide on a case-by-case basis, or rule out the acceptance of cookies. Failure to accept cookies may limit the functionality of our website. In the Help section of your web browser you will find a description how to set the usual browser accordingly and accept or reject cookies.

9.6 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by this cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, to compile reports on website activity for website operators, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that in this case you may not be able to fully use all the features of this website. In order to use our shopping cart, the cookies must be allowed! If you do not want to accept cookies, you can also order by phone or e-mail.

Each time a file is requested in the shop, access data is stored. The data stored about you are evaluated exclusively for statistical purposes. A transfer to third parties, even in excerpts, by us is excluded.

9.7 data security

Your contract data will be encrypted and transmitted via SSL over the Internet. We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.

9.8 right of accesss to personal data

You do have the right to get free information about your stored data as well as a right to rectification, blocking or deletion of this data, if legally possible.

9.9 information to data protection

If you have any questions about the collection, processing or use of your personal data, please contact us in writing:
Josef Huber Strasse 6
A-2620 Ternitz
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10. Warranty, liability, guaranty

The wall panels distributed by ICEBLANKS are produced in manual labor; Small defects, air bubbles, color differences or similar are caused by the manufacture and use of natural materials. As agreed are also minor deviations of up to about 5%, which may occasionally arise for various production reasons.

With the approval of drafts by the client, the latter assumes responsibility for the accuracy. For the drafts released by the client, we assume no liability on our part. We are not liable for the competition or trademark legal admissibility of our wall panels. Insofar as third-party services are commissioned, the respective contractors / contractual partners are not our vicarious agents. Liability for the services and work results of such contractors / contractual partners is excluded, as far as the legal regulations do not preclude.

Our products are made with the utmost care. We reserve the customary technical changes that are reasonable for the purchaser.

If the purchaser is a merchant, his claims for defects presuppose that he has duly complied with the obligation to immediately inspect and complain about defects in the goods in accordance with § 377 HGB.

The warranty is provided in accordance with the statutory provisions, whereby, in the event of a defect in the goods, we will at first deliver or repair them at your discretion. If the repair fails or if the subsequently delivered goods are also defective, you can return the goods against reimbursement of the full purchase price or keep the goods and reduce the purchase price. Information about any manufacturer warranties, please refer to the product documentation. In the case of duly substantiated and justified complaints, we are entitled to choose from us to remedy the defect or to provide a replacement, as far as the customer is not a consumer. In the case of removal of defects, we shall bear all expenses necessary for this purpose, provided that they do not exceed the amount of the purchase price and that these do not increase as a result of the fact that the purchased item was moved to a place other than the place of performance. If we are not in a position to remedy the defect or replacement, or if it is delayed beyond a reasonable period of time for reasons for which we are responsible, or otherwise fails to remedy the defect or replacement, the buyer is entitled to choose to withdraw from the contract or to demand a corresponding reduction of the purchase price.

Claims for defects become time-barred 12 months after receipt of the goods by the purchaser, as far as the purchaser is not a consumer. This provision does not apply insofar as the law stipulates longer periods in accordance with §§ 438 para. 1 no. 2, 634a para. 1 no. 2 BGB.

Warranty is excluded if the products supplied by us have not been installed by third parties in accordance with the regulations. Similarly, the warranty obligation in case of fire, water damage or sim.

We are fully liable under the Product Liability Act, in cases of the express assumption of a guarantee or a procurement risk, as well as through malicious action and intentional or grossly negligent breach of duty. Likewise, we are liable without limitation for intentional or negligent injury to life, body or health. For slightly negligent caused property or pecuniary loss, we are liable only in the case of breach of contractual obligations, the fulfillment of which allows the proper performance of the contract and on the performance of which the contractor regularly trusts and trust (cardinal obligations / essential contractual obligations), but limited to the Conclusion of contract foreseeable, contract-typical damage. Our liability is excluded in case of slightly negligent violation of insignificant contractual obligations.

To claim warranty claims, only our direct customers are entitled.

Products for which compensation has been granted become our property.

Products for which a warranty claim is made must - after obtaining our written consent prior to dispatch - be sent to us free of charge. The spare parts will be returned to the recipient.

11. Applicable law, jurisdiction

The contracting parties agree on the application of Austrian law. The UN Sales Convention and all provisions relating to the UN Sales Convention are expressly excluded. Consumers within the EU are subject to their national mandatory consumer law provisions, unless the respective Austrian provisions are more favorable to the consumer. For contracts with companies, our registered office is the place of jurisdiction. For contracts with consumers from a member state of the EU, we also recognize the consumer's place of residence.

12. Place of fulfillment for business transactions

Für Verträge mit Unternehmen ist unser Firmensitz der Erfüllungsort.

13. Copyright

All news, graphics, catalogs and the design of our website are for the sole purpose of informing our customers. Use at your own risk. All data in our offers are protected by copyright. The reproduction, copying and printing of the entire website are only permitted for the purpose of placing an order at our company. Any further processing, duplication, distribution and / or public reproduction exceeds the usual usage and constitutes a copyright infringement.

14. delivery

If not all ordered products are available immediately, the immediately available products will be delivered immediately and others as soon as they are available. However, the delivery costs will be charged only once per order even for partial deliveries.

The delivery takes place by forwarding agency, parcel service or postal service.

Unless otherwise agreed, the delivery will be made to the delivery address specified by the customer. The goods must be accepted there by the customer or an authorized representative. Unless otherwise agreed in writing, delivery is made only within Austria. For transport damage of all kinds Heim & Co e.U. is not liable, but the transport carrier. Therefore, when taking over the goods, the customer must check all cartons for completeness and note any shortages and visible transport damage in writing on the handover slip. The driver must confirm this in writing.

15. Time to delivery

Delivery by us is subject to the proviso that we ourselves are supplied correctly and on time and that we are not responsible for the lack of availability. The delivery times from the order confirmation apply. For payment by bank transfer (prepayment), the delivery time begins to run from the receipt of payment. If the normal delivery time cannot be met, we will inform you by e-mail or by phone. In the case of delivery by forwarding agent, the customer is advised of the approximate delivery time by the forwarding agent by telephone. Should it not be possible to unload the wall panels via a loading ramp for reasons of transport or weight reasons, unloading of the order must be carried out by the customer. The road must be drivable with 38 tons truck (access at least 2.7m wide).

Please note that only the first delivery is included in the delivery costs. Should further delivery attempts be necessary through negligence, which was not caused by Heim & Co, the additional costs charged by the forwarding company will be charged to the customer.

16. shipping charges

Delivery is done by postal service, parcel service or forwarding agencies. The costs are deposited in the online shop. Written offers can be created which might have different prices to the online shop. Shipping costs are listed separately in the order / invoice.

17. Storage of the contract

The contract text will be stored by us and can be requested from you after completion of the order process. You can print the order data immediately after sending. You can either use the following page "My shopping cart" or the mail "order confirmation".

18. miscellaneous

The contracting party waives the possibility of offsetting. However, this does not apply to consumers. We recommend that you send us written declarations, advertisements, etc. - with the exception of notification of defects.



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2017 Copyright © ICEBLANKS by Divisions sfs GmbH


ICEBLANKS Internet Privacy Policy

We process personal data, which are collected when visiting our websites, in compliance with the applicable data protection regulations. Your data will neither be published by us nor passed on to third parties without authorization. Below we explain what data we collect during your visit to our websites and how they are used:


1. Data collection and processing during access from the Internet

When visiting our web page, our web server temporarily stores every access in a log file. The following data are collected and stored until automated deletion:

  • IP address of the requesting computer
  • Date and time of access
  • Name and URL of the retrieved data
  • Transmitted amount of data
  • Message if the retrieval was successful
  • Detection data of the browser and operating system used
  • Website from which access is made
  • Name of your Internet access provider

The processing of these data is for the purpose of enabling the use of the website (connection establishment), the system security, the technical administration of the network infrastructure and to optimize the Internet site. The IP address is only evaluated in case of attacks on the network infrastructure of ICEBLANKS.

In addition to the above cases, personal data will not be processed unless you expressly consent to further processing. Pseudonymous user profiles can be created acc. to the comments about the web analysis (see below).

2. Order processing

If you order information material or other goods using our web page, we use the specified address data only for the purpose of processing the order.

3. Use and disclosure of personal data

Any use of your personal data takes place only for the stated purposes and to the extent necessary to achieve these purposes. A passing on to third parties does not take place. Personal data transfers to government or other agencies will only be executed within the bounds of mandatory national law or where disclosure is required in law or law enforcement in the event of attacks on our network infrastructure. A transfer for other purposes does not take place.

4. Consent for further use

The use of certain offers on our website, such as newsletters or forums, may require prior registration and further processing of personal data, such as longer term storage of e-mail addresses, user IDs and passwords. The use of such data takes place only if you have forwarded to us and expressly consented to the use in advance. In the following cases for example, we ask you in a separate place for your permission:

4.1 Newsletter and press mailing list

In order to register for a newsletter service of ICEBLANKS, we need at least your e-mail address to which the newsletter is to be sent. Further information is voluntary and will only be used on the basis of your consent, for example, in order to address you personally and to be able to clarify questions about the e-mail address. For postal delivery we need your mail address data. In the case of press distributors, information about the press organization that you are working for is necessary so that we know that a press organ is actually being supplied.

In general, we use the double opt-in procedure for registration. This means that we will not send you any newsletters until you have confirmed your registration after receiving your e-mail address via an e-mail sent by us and a link contained therein. The login and confirmation will be logged. This is to ensure that only you can register by yourself as a user of the specified e-mail address in the newsletter service. Your confirmation must be sent promptly to us for sending the e-mail, otherwise your registration and e-mail address in our database will be deleted. Until confirmed by you, our newsletter service does not accept further registrations at this e-mail address.

You can unsubscribe from our newsletter at any time. You can either send us an e-mail or cancel it with a link at the bottom of the newsletter.

4.2 Guest books and forums

In order to register for an ICEBLANKS Internet forum, we need at least an user ID, a password and your e-mail address. For your protection, registration for such a service can only take place if you subscribe to a newsletter service if you confirm your registration via an e-mail sent by us and the link contained therein and if you confirm the use of other personal data so far necessary for the use of the forum.

You can cancel these services at any time by sending us an e-mail via the corresponding website of the service.

Guest books and forums are in principle not subject to any content control by ICEBLANKS. Nevertheless, we reserve the right, at our sole discretion, to delete entries and to exclude users from further use, in particular if entries fulfill criminally relevant facts or are incompatible with the goals of ICEBLANKS.

5. Cookies

On our websites, we generally do not use cookies. Exceptionally, cookies are used to store technical session control information in your browser's memory. This data will be deleted when you close your browser. If, by way of exception, we also wish to store personal data in a cookie, such as a user ID, you will be particularly made aware of this.

Of course, you can also view our websites without cookies, but most browsers accept cookies automatically. You can prevent the storage of cookies by setting this option in your browser settings. Failure to accept cookies may restrict the functionality of our offers.

6. Web analysis

Personal user profiles are not created. However, § 15 para. 3 Telemedia Act (TMG) allows the use of user profiles under a pseudonym for purposes of advertising, market research and needs-based design of offers, unless the user objects:

We also use web analytics services provided by Google Analytics on our websites, which perform the web analysis for us as a processor (see the website The offers have been checked by supervisory authorities or experts and meet all the requirements of German and European data protection law.

The technologies of the providers collect and store data on our websites. From this data, usage profiles are created under a pseudonym for marketing and optimization purposes. Cookies can be used. Cookies are small text files stored locally in the cache of the site visitor's Internet browser. Cookies enable recognition of the Internet browser. Furthermore, your usage behavior can be measured using a JavaScript code and data collected in this regard can be transmitted via an HTML connection directly to the provider's server in Germany or the EU.

The data collected by the tracking technologies will not be used to personally identify you without your specific consent. The collected data will not be merged with personal data about the bearer of the pseudonym. A cross-site analysis is also not done.

7. Social PlugIns

Some of our websites also use social plugins, for example those of the social networks Facebook, Twitter, YouTube or Google+. These are often technically operated in the USA or other countries outside Germany and the EU, and are sometimes offered via national companies in the EU (see the Websites,, oder The plug-ins are, for example, marked with the company logo, comment fields or a so-called "Like" or "+1" button.

If you open a page of our website in your web browser that contains such a plug-in, your web browser establishes a direct connection to the servers of the respective provider in the respective country.

By integrating the plug-ins, the provider receives at least the information that you have visited a certain page of our website, possibly also other information that your web browser or your used device reveal. The content of the plug-in is downloaded from your web browser directly from the provider and integrated into our website. If you are registered and logged in to the relevant provider, your visit can also be assigned to your user account.

If you interact with a plug-in, for example, click the "Like" button or leave a comment in a form field, this information will also be transmitted directly from your browser to the provider where it will be stored, used and published as appropriate.

Purpose and scope of the described data collection and use are mostly marketing measurements of the provider ICEBLANKS. You can read details about this and your rights and settings options for protecting your privacy directly from the respective provider in their privacy policy.

If you do not want a provider to collect information about you from our web pages, you must disable plug-ins in your web browser. If you want to avoid linking to a possibly existing user account, you must log out before visiting our web pages. By visiting our web pages, you agree to the above terms.

8. Safety

ICEBLANKS uses technical and organizational security measures to protect your personal data managed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

9. Links to websites from other providers

We point out that this privacy policy applies exclusively to the websites of ICEBLANKS. Our websites may contain links to websites of other providers. We do have no possibility to control such websites and we do not check that other providers comply with applicable privacy policies.

10. Auskunftsrecht und Kontaktdaten

You have the right of access to the personal data stored about you and also the right to correction of incorrect data, blocking and deletion.

If you are registered as a user of individual ICEBLANKS services, we may also offer you the option of viewing the data yourself via a user account and possibly deleting or modifying it.

If you wish to receive information about your personal data or to correct or delete it, or if you have further questions about the use of your personal data provided to us, please contact us:


11. Inclusion, validity and timeliness of the privacy policy

By using our website, you consent to the previously described use of the data. The privacy policy is currently valid and dated from 01.10.2016.

Due to the development of our website or the implementation of new technologies, it may be necessary to change this privacy policy. ICEBLANKS reserves the right to change the privacy policy at any time with future effect. We recommend that you review the current privacy policy from time to time.